Garranna Silk Scarves Tsanidis - Terms & Conditions
Last updated: October 2023

1. Scope and Conclusion of Contract

1.1. These General Terms and Conditions apply to all orders and contracts concluded between Garranna Silk Scarves Tsanidis (hereinafter referred to as "we," "us," or "our") and customers (hereinafter referred to as "customer" or "you") via the website www.garrannasilkscarves.com (hereinafter referred to as the "Website").

1.2. The presentation of products on the Website does not constitute a legally binding offer but is an invitation to order.

1.3. The contract between the customer and us is formed when we confirm the customer's order in writing, including electronic form, or dispatch the ordered goods.


2. Prices and Payment Terms

2.1. The prices listed on the Website are dynamic and will automatically adjust based on the currency of the country from which the order is placed. The final price, including any applicable taxes, will be displayed during the checkout process before you make payment.

2.2. Payment is accepted through various methods provided by our e-commerce platform, Shopify. You can complete your purchase using credit cards such as Visa, American Express, and Mastercard. Additionally, we offer the convenience of Apple Pay and Google Pay for secure and efficient transactions.


3. Shipping and Delivery
3.1. Delivery will be made to the delivery address provided by the customer. Delivery times may vary depending on the country of delivery and product availability, and will be indicated on the Website during the checkout process.

3.2. Shipping costs will be communicated to the customer during the ordering process.


4. Right of Withdrawal and Returns

4.1. Right of Withdrawal
You have the right to withdraw from your order and return the purchased products within 14 days from the date of delivery. To exercise your right of withdrawal, please contact our customer support team at garrannasilkscarves@gmail.com and provide your order information.

4.2. Returns
If you decide to return a product, it must be in its original condition, unused, and in the original packaging. Returns should be sent to the following address: Hottingerstrasse 14a, 8032 Zurich, Switzerland. Please ensure that the returned items are properly packaged to prevent damage during transit.

4.3. Costs of Return
You will be responsible for the costs of returning the products, unless the return is due to our error or a defect in the product.

4.4. Refunds
Upon receiving and inspecting the returned products, we will process a refund for the purchase price within 30 business days. Refunds will be issued using the original payment method.

4.5. Exceptions
Please note that certain products may not be eligible for returns due to their nature or hygiene reasons. Any exceptions to the return policy will be clearly indicated on the product page.


5. Warranty and Liability

5.1. We warrant that the delivered products are free from defects at the time of delivery.

5.2. Our liability is limited to cases of intent and gross negligence. This does not apply to damages resulting from injury to life, body, or health, as well as the violation of essential contractual obligations.


6. Intellectual Property

6.1. All trademarks, logos, texts, and graphics used on the Website are protected by copyright and are the property of Garranna Silk Scarves Tsanidis or our licensors.

6.2. The use, reproduction, or distribution of the content of this Website is strictly prohibited without our express written consent.


7. Final Provisions

7.1. Swiss law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

7.2. Amendments or supplements to these Terms & Conditions require written form.

7.3. If individual provisions of these Terms & Conditions are or become invalid, the validity of the remaining provisions remains unaffected.


8. Contact Information

8.1. If you have any questions, concerns, or need to contact us for any reason related to these Terms & Conditions or your orders, please email us at garrannasilkscarves@gmail.com.